Key Terms of Our Cancellation and Refund Policy
At SKYLOC DENTEC PRIVATE LIMITED, our cancellation and refund policy aims to help customers as far as possible. Therefore, we follow a liberal policy built on transparency, fairness, and complete customer satisfaction. Please read the key terms below.
• You can cancel an order only if you request it immediately after placing it. However, we may not accept the request if we have already shared the order with our vendors or merchants. Likewise, we cannot cancel an order once packaging, processing, or shipping has started.
• We do not accept cancellation requests for perishable items such as flowers, eatables, consumables, or other short-life products. However, we can still offer a refund or replacement for such items. For this, you must show evidence that the product you received is defective, poor in quality, or unsatisfactory.
Damaged or Defective Products
• If you receive a damaged or defective item, please report it to our Customer Service team in detail. Also, make sure you report it within 7 days of receiving the product. Then, the merchant will check and verify the issue at their end before we process your request.
• Similarly, if the product does not match our website or your expectations, notify our customer service within 7 days. After that, our team will carefully review your complaint and verify the details. Finally, we will make an appropriate decision in the customer’s best interest.
Warranty Claims and Refund Timelines
• For products that carry a manufacturer’s warranty, please contact the manufacturer directly, since they handle warranty coverage. Once SKYLOC DENTEC PRIVATE LIMITED approves a refund, we will process it to your original payment method within 9–15 days.
To learn about your rights as a consumer, you can also visit the National Consumer Helpline. If you have any questions about cancellations or refunds, our team is always happy to help.